Terms and Conditions

Terms & Conditions

Last updated: August 2026

These Terms & Conditions apply to all dress and garment hire bookings made with HiredIt (“HiredIt”, “we”, “us” or “our”) through our website or directly with us.

By placing a booking, making payment or taking possession of a HiredIt item, you (“the Hirer”, “you” or “your”) agree to these Terms & Conditions.

1. Hire Period

HiredIt offers hire periods of 3 Days and 5 Days, as displayed on the relevant product page.

Your hire period begins on the Hire Start Date selected at the time of booking.

The Return Date is automatically calculated based on your selected hire period:

  • 3 Days: return on the day following the three-day hire period.

  • 5 Days: return on the day following the five-day hire period.

For example, a 3 Day hire beginning on 15 August has a Return Date of 18 August.

The item must be returned or lodged for postal return on the Return Date shown in your booking unless otherwise agreed by HiredIt in writing.

2. Availability

All bookings are subject to availability.

Dates shown as unavailable on our booking calendar cannot be selected. HiredIt may also maintain a buffer period between bookings to allow sufficient time for returns, inspection, cleaning and preparation.

We take reasonable steps to maintain accurate availability information. If an item becomes unavailable due to circumstances such as a previous hirer returning an item late, loss, damage or another event outside our reasonable control, we will contact you as soon as reasonably possible.

Where HiredIt cannot fulfil a confirmed booking, we may offer an appropriate replacement, rescheduling or refund, subject to your rights under the Australian Consumer Law.

3. $50 Refundable Bond

A $50 refundable bond per dress is automatically added to each hire.

The bond is separate from the hire fee.

Following return, HiredIt will inspect the item. Where the item has been returned on time and in an acceptable condition in accordance with these Terms, the applicable bond will be refunded to the original payment method.

Refund processing times may vary depending on the customer's bank or payment provider.

HiredIt may deduct from or retain all or part of the bond where reasonably necessary to cover amounts properly payable under these Terms, including:

  • late-return charges;

  • damage beyond reasonable wear associated with proper use;

  • missing components or accessories;

  • excessive cleaning required because of the condition in which the item was returned; or

  • other reasonable costs arising from the customer's breach of these Terms.

If HiredIt's reasonable loss exceeds the value of the bond, the customer may be responsible for the additional reasonable cost, subject to applicable law.

We will not retain a bond merely for ordinary wear associated with proper use of the garment.

4. Photo Identification

HiredIt may require valid government-issued photo identification before releasing or dispatching a hire item.

The name on the identification should correspond with the person responsible for the booking unless otherwise approved by HiredIt.

We may decline to release an item if required identification or verification is not provided.

Photo identification is collected for legitimate hire-related purposes, including identity verification, fraud prevention and the recovery of unreturned property.

Please refer to our Privacy Policy for information about how personal information is handled.

5. Condition of Hire Items

HiredIt garments are rental items and may have been worn previously.

We inspect items between hires and aim to provide them in a clean and wearable condition.

Minor signs of previous wear that do not materially affect the appearance or use of the garment may not constitute a defect.

If you believe an item has arrived damaged, incorrect or materially different from its stated condition, you should contact HiredIt as soon as reasonably possible and preferably before wearing the item.

Photos may be requested so that we can assess the issue.

6. Customer Responsibility

From the time the item is collected or delivered until it is returned to HiredIt, the customer is responsible for taking reasonable care of it.

You must not, without prior written approval:

  • alter or permanently modify the garment;

  • cut, hem, dye or otherwise permanently change it;

  • remove labels;

  • use adhesives, fabric glue or other products likely to damage the garment; or

  • allow another person to take possession of the item in circumstances that create an unreasonable risk of loss or damage.

You should take particular care around fake tan, makeup, food, drinks, oils, perfume, sharp jewellery, handbags, Velcro and other substances or objects that may stain, pull or damage delicate fabrics.

7. Cleaning

Standard cleaning following ordinary use is included in the hire price unless otherwise stated.

Customers should not dry-clean, machine-wash or otherwise professionally clean the garment unless HiredIt has expressly instructed them to do so.

If an item is returned in a condition requiring specialist or excessive cleaning beyond normal cleaning following ordinary wear, HiredIt may charge the reasonable additional cost incurred.

8. Damage

We understand that minor wear can occur during normal use.

Customers will not automatically be charged for ordinary wear resulting from proper use.

Where a garment is damaged beyond reasonable wear, HiredIt may charge the reasonable cost of repair.

Examples may include significant tears, broken zippers, burns, permanent staining, substantial pulls, unauthorised alterations or other damage caused while the item is in the customer's possession.

If the garment cannot reasonably be repaired, the customer may be responsible for the reasonable value of the loss suffered by HiredIt, taking into account relevant circumstances such as the garment's condition and value.

9. Lost or Unreturned Items

All garments remain the property of HiredIt.

A customer must not sell, lend, dispose of or otherwise transfer ownership of a hired item.

If an item is lost or is not returned, HiredIt may take reasonable steps to recover the item and may seek payment for the resulting reasonable loss.

The $50 bond does not limit the customer's responsibility for an item that is lost, deliberately damaged or not returned.

10. Late Returns

Items must be returned on the Return Date stated in the booking.

Late returns can affect another customer's booking and may cause HiredIt additional costs.

If you believe your return will be late, contact us as soon as possible.

Where an item is returned late, HiredIt may charge a reasonable late fee reflecting the consequences and costs of the delay.

Where a late return causes HiredIt to incur additional loss, including disruption to a subsequent confirmed booking, HiredIt may seek recovery of reasonable loss to the extent permitted by law.

11. Postal Returns

Postal customers must use the return method and instructions supplied by HiredIt.

Where a prepaid return label is provided, it should be attached to the return packaging as instructed.

The parcel must be lodged with the specified postal or delivery provider on the Return Date at the latest, unless your booking instructions state an earlier deadline.

Customers should retain proof of lodgement or tracking information until the return has been confirmed.

A parcel lodged after the required Return Date may be treated as a late return.

12. Local Pickup & Return

Customers selecting local pickup must collect their item from the agreed location and within the communicated collection window.

Pickup hires must be returned to the nominated HiredIt location by the Return Date specified in the booking.

Collection and return instructions may be provided separately after booking.

13. Sizing & Fit

Customers are responsible for reviewing the size, measurements, description and other product information before booking.

Sizing can vary significantly between designers and garments.

HiredIt does not guarantee that a garment will fit based solely on the labelled size.

If you are uncertain about sizing, please contact us before booking and we can provide available garment information or measurements.

Change-of-mind and fit-related cancellations are dealt with under our Refund & Cancellation Policy and do not affect any rights you may have under Australian Consumer Law.

14. Use of the Garment

Garments are hired for ordinary personal wear unless otherwise agreed.

Customers must use reasonable care and must not use an item for any illegal purpose or in circumstances that create an unreasonable risk of serious damage.

15. Cancellations & Refunds

Cancellations, change-of-mind requests, sizing issues and booking changes are governed by our Refund & Cancellation Policy.

Nothing in these Terms excludes, restricts or modifies any consumer right or remedy that cannot lawfully be excluded.

16. Australian Consumer Law

Our goods and services may come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms & Conditions is intended to exclude, restrict or modify rights or remedies that cannot lawfully be excluded, restricted or modified.

17. Website Information

We aim to display product colours, descriptions, sizing, pricing and availability as accurately as reasonably possible.

Colours may appear differently depending on lighting, photography and device displays.

18. Acceptance of Terms

By completing a booking with HiredIt, you acknowledge that you have read and agree to these Terms & Conditions, our Refund & Cancellation Policy, Return Policy and Privacy Policy.

19. Contact

Questions regarding a booking or these Terms & Conditions can be submitted through the contact details provided on the HiredIt website.

Refund & Cancellation Policy

Last updated: August 2026

We understand that plans can change. This policy explains how cancellations, booking changes, refunds and refundable bonds are handled by HiredIt.

Nothing in this policy limits any rights or remedies available under the Australian Consumer Law.

1. Change of Mind

Because a confirmed booking reserves a specific garment for specific dates and prevents other customers from hiring it during that period, HiredIt does not generally provide refunds for change of mind.

Change of mind includes circumstances such as:

  • no longer attending an event;

  • changing your outfit;

  • finding another garment;

  • ordering the incorrect size;

  • deciding you no longer want the garment; or

  • personal circumstances unrelated to HiredIt's ability to fulfil the booking.

We encourage customers to carefully check dates, sizing and product information before completing a booking.

2. Cancellation Requests

If you need to cancel a booking, please contact HiredIt as soon as possible.

Depending on how far in advance the cancellation is made and whether the garment can reasonably be re-hired for those dates, HiredIt may, at its discretion, offer a booking credit, date change or other solution.

Any discretionary credit or accommodation does not create an obligation for HiredIt to provide the same outcome for future cancellations.

3. Booking Changes

Requests to change:

  • the hire date;

  • hire duration;

  • garment;

  • size; or

  • delivery/pickup method

should be made as early as possible.

Changes are subject to availability and any applicable price difference.

A booking change is not confirmed until HiredIt has approved it.

4. Sizing & Fit

Customers are responsible for reviewing the size and product information before booking.

Designer sizing varies, and HiredIt cannot guarantee that an item will fit based solely on its labelled size.

A garment not fitting as expected does not automatically entitle the customer to a refund where the garment supplied matches the item and size booked.

This does not affect rights arising where a product or service fails to meet an applicable consumer guarantee.

5. HiredIt Cannot Fulfil Your Booking

If HiredIt becomes aware that we cannot supply your confirmed garment for the booked period, for example because it has been lost, seriously damaged or returned late by a previous hirer, we will contact you as soon as reasonably possible.

Depending on the circumstances and your applicable legal rights, we may offer:

  • a suitable replacement garment;

  • transfer of the booking to another available date;

  • store credit; or

  • a refund.

You will not be required to accept a substitute garment where doing so would be inconsistent with your rights under applicable law.

6. Faulty, Incorrect or Materially Misdescribed Items

If you receive an item that you believe is:

  • materially damaged;

  • materially faulty;

  • the incorrect item or size; or

  • materially different from its description,

please contact HiredIt as soon as reasonably possible.

Where possible, please provide clear photographs before wearing the garment.

We will assess the issue and provide an appropriate remedy where required.

7. Australian Consumer Law

Consumer guarantees may apply to goods and services supplied by HiredIt.

Nothing in this policy excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

8. $50 Refundable Bond

The $50 bond charged per dress is separate from the hire fee.

The bond is intended to be refunded after the item has been returned and inspected, provided there are no properly payable deductions under the Terms & Conditions.

Where a deduction is made, HiredIt may provide information about the reason for the deduction.

Any remaining refundable bond amount will be returned to the original payment method.

9. Refund Processing

Approved refunds are issued to the original payment method where reasonably practicable.

Once HiredIt processes a refund, the time taken for funds to appear in your account is controlled by your bank or payment provider.

10. Contact

For cancellations, booking changes or refund enquiries, please contact HiredIt through the contact details on our website or via our official social channels.

Return Policy

Last updated: August 2026

This policy explains how HiredIt garments must be returned following a hire.

1. Your Return Date

Your Return Date is shown when you make your booking and is included with your hire information.

For HiredIt's standard hire options:

  • 3 Days: the Return Date is three calendar days after the Hire Start Date.

  • 5 Days: the Return Date is five calendar days after the Hire Start Date.

For example:

Hire Start Date: 15 August
3 Day Hire: 15–17 August
Return Date: 18 August

The Return Date is the date the garment must be returned to HiredIt or lodged for postal return, as applicable.

2. Postal Returns

If your hire was delivered by post, return the item using the return instructions supplied with your order.

Where HiredIt provides a prepaid return label:

  1. Place the garment and any included accessories securely back into the supplied return packaging where practicable.

  2. Attach the provided return label as instructed.

  3. Lodge the parcel with the nominated postal or delivery provider no later than your Return Date.

  4. Keep your lodgement receipt or tracking information until your return has been confirmed.

Do not leave a return parcel somewhere without obtaining appropriate evidence of lodgement where tracking or proof of lodgement is available.

3. Local Returns

For local pickup bookings, the garment must be returned to the nominated HiredIt return location by your Return Date.

Any specific access or return instructions supplied with your booking should be followed.

4. Late Returns

If you believe you will not be able to return your item on time, contact HiredIt immediately.

Late returns can affect another customer's confirmed booking.

Reasonable late charges or other amounts may apply in accordance with the HiredIt Terms & Conditions.

5. Do Not Clean the Garment

Standard cleaning after ordinary wear is handled by HiredIt.

Unless we specifically instruct you otherwise, please do not:

  • machine wash the garment;

  • hand wash it;

  • dry-clean it;

  • tumble dry it;

  • iron or steam delicate materials; or

  • use stain-removal chemicals.

Incorrect cleaning can permanently damage designer garments.

If you spill or stain something, contact us rather than attempting aggressive stain removal.

6. Returning Accessories

Any accessories, removable straps, belts, garment bags or other components supplied with the garment must also be returned.

Missing items may result in reasonable replacement costs being charged.

7. Condition on Return

Items should be returned in substantially the condition in which they were supplied, allowing for ordinary wear associated with proper use.

Please notify HiredIt if the item has been stained or damaged so we can arrange the appropriate cleaning or repair.

8. $50 Bond

Once your item has been received, HiredIt will inspect it.

Where the item has been returned on time and in acceptable condition in accordance with the Terms & Conditions, the applicable $50 refundable bond will be refunded.

If a properly payable amount is due for matters such as late return, damage, missing items or excessive cleaning, that amount may be deducted from the bond in accordance with the Terms & Conditions and applicable law.

9. Return Tracking

For postal returns, the customer is responsible for correctly lodging the parcel using the supplied return method.

Please retain proof of lodgement.

If tracking shows an issue after you have correctly lodged the return, contact HiredIt so the matter can be investigated.

10. Questions

If you are unsure when or how to return your garment, contact HiredIt before your Return Date.

Privacy Policy

Last updated: August 2026

HiredIt respects the privacy of our customers and is committed to handling personal information responsibly.

This Privacy Policy explains what information we may collect, why we collect it, how it may be used and disclosed, and how you can contact us about your information.

1. Information We May Collect

When you browse our website, create a booking, contact us or hire an item, we may collect information such as:

  • full name;

  • email address;

  • telephone number;

  • billing information;

  • delivery or postal address;

  • booking and order information;

  • garment and hire selections;

  • hire and return dates;

  • payment transaction information;

  • communications with HiredIt;

  • return and tracking information;

  • information reasonably required to verify your identity; and

  • a copy or image of photo identification where required for a hire.

Our website and service providers may also collect technical information such as browser information, device information, IP address, cookies and website activity.

2. Photo Identification

HiredIt may require valid government-issued photo identification as part of our hire verification process.

We may use identification for purposes including:

  • confirming the identity of the hirer;

  • preventing fraud;

  • protecting HiredIt property;

  • assisting with the recovery of lost or unreturned items;

  • resolving disputes; and

  • complying with applicable legal obligations.

We will seek to limit access to identification information to circumstances where it is reasonably required.

Where practical, customers should avoid providing information that HiredIt has not requested.

3. How We Use Personal Information

We may use personal information to:

  • process and manage bookings;

  • take and administer payments and refunds;

  • provide delivery, pickup and return services;

  • communicate about bookings;

  • verify customer identity;

  • manage refundable bonds;

  • prevent or investigate fraud;

  • recover lost or unreturned property;

  • respond to enquiries and complaints;

  • maintain business and accounting records;

  • improve our website and customer experience;

  • send marketing communications where permitted; and

  • comply with applicable laws and lawful requests.

4. Payments

Payments may be processed by third-party payment providers made available through our ecommerce platform.

HiredIt does not necessarily receive or store complete payment card details.

Payment providers process information in accordance with their own privacy and security practices.

5. Shopify

Our online store is operated using Shopify.

Information submitted through our store may be processed by Shopify and relevant service providers to provide ecommerce, checkout, payment, fraud-prevention and related functionality.

Customers should also review the privacy information made available by relevant third-party providers where appropriate.

6. Delivery & Postal Providers

Where an order is delivered or returned by post or courier, we may provide necessary information to delivery providers, such as:

  • your name;

  • delivery address;

  • telephone number;

  • email address; and

  • delivery or tracking information.

We only seek to provide information reasonably necessary to facilitate the relevant service.

7. Service Providers

HiredIt may use third-party providers to operate our business, including providers of:

  • website hosting and ecommerce services;

  • payment processing;

  • email and communications;

  • delivery and logistics;

  • analytics;

  • accounting; and

  • fraud prevention.

These providers may process personal information when required to perform services for HiredIt.

8. Disclosure of Information

We do not sell customer personal information.

We may disclose personal information where reasonably necessary:

  • to provide a requested product or service;

  • to service providers assisting our operations;

  • with the customer's consent;

  • to investigate suspected fraud or unlawful conduct;

  • to protect or recover HiredIt property;

  • where required or authorised by law; or

  • in connection with professional legal, accounting or other advice.

9. Storage & Security

We take reasonable steps appropriate to our operations to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Retention

We aim to retain personal information only for as long as reasonably necessary for the purpose for which it was collected, for legitimate business requirements, dispute management, recordkeeping and applicable legal obligations.

Identification documents should not be retained indefinitely merely because they were provided for a hire.

When information is no longer reasonably required and there is no legal or legitimate reason to retain it, we may securely delete, destroy or de-identify it where appropriate.

11. Marketing

Where permitted, HiredIt may use contact details to send information about products, availability, promotions or other HiredIt updates.

Customers may unsubscribe from electronic marketing communications using the unsubscribe option provided or by contacting us.

Operational communications relating to an existing booking may still be sent where necessary.

12. Cookies & Website Analytics

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage and support ecommerce functionality.

Some cookies may be provided by Shopify or other service providers.

Browser settings may allow customers to restrict certain cookies, although doing so may affect website functionality.

13. Access & Correction

You may contact HiredIt if you would like to ask what personal information we hold about you or request correction of information you believe is inaccurate.

Whether and how a request must be fulfilled may depend on applicable law, but we will seek to deal with reasonable privacy enquiries appropriately.

14. Privacy Concerns

If you have a concern about how HiredIt has handled your personal information, please contact us with details of your concern so that we can review it.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will be published on our website with an updated revision date.

16. Contact

For privacy enquiries, please contact HiredIt using the contact details provided on our website.

HiredIt
Perth, Western Australia
Instagram: @hireditau